FAQ | Frequently Asked Questions
FAQ | Frequently Asked Questions
📦 Ordering & Payment
Q: How do I place an order?
A: Browse our products, add items to your cart, and follow the checkout process. Enter your shipping and payment details to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through secure, encrypted gateways.
Q: Is my payment information safe?
A: Yes. We use SSL encryption and do not store your full payment details. All transactions comply with PCI-DSS security standards.
Q: When will I get my order confirmation?
A: Immediately after a successful order. You'll receive an email with your order number and details. Please check your spam folder if it's not in your inbox.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We provide free standard worldwide shipping on all orders. Additional charges may apply to a limited number of remote regions and will be displayed at checkout.
Q: How long does delivery take?
• Standard Shipping: 10–25 business days (depending on destination)
• Express Shipping: 5–12 business days (where available)
• Processing Time: 1–3 business days before dispatch
Q: Do you ship internationally? Are duties included?
A: Yes, we ship globally. All prices are DDP (Delivered Duty Paid), meaning all import taxes and duties are included. You won’t pay anything extra upon delivery.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it on our website or the carrier’s site to monitor your delivery.
Q: What if my order is lost or arrives damaged?
A: Contact us immediately at 18055871599@163.com with your order number. We’ll work with the carrier to resolve the issue—usually by reshipping or issuing a refund.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the delivery date. Items must be unused, in original packaging, with all tags attached, and include proof of purchase.
Q: How do I start a return?
A: You must first contact us at 18055871599@163.com to request a return authorization. Do not ship items back without an RMA (Return Merchandise Authorization) number and approved return instructions.
Q: How long do refunds take?
A: After we receive and inspect your return, refunds are processed within 10 business days. The time until the funds appear in your account depends on your bank or payment provider.
Q: Are all items returnable?
A: Due to hygiene and safety regulations, perishable goods, personal care items, and custom products cannot be returned. Sale items and gift cards are also final sale.
🍄 Product Info (Morel Mushrooms)
Q: How should I store dried morels?
A: Keep in a cool, dry place away from sunlight. After opening, store in an airtight container. For long-term freshness, refrigeration is recommended.
Q: How do I prepare dried morel mushrooms?
A: 1) Soak in lukewarm water for 20–30 minutes to rehydrate. 2) Rinse thoroughly to remove any grit. 3) Cook completely—never consume raw.
Q: Are morels safe for everyone?
A: Morels are edible fungi. Individuals with known mushroom or fungal allergies should avoid consumption. If you have health concerns, consult a medical professional before trying.
Q: Why do the mushrooms look different from the photos?
A: As a natural product, morels vary in size, shape, and color. This is normal and does not affect quality. Product images are representative.
🆘 Account & Support
Q: I forgot my password. How can I reset it?
A: Click “Forgot password?” on the login page. Enter your email address, and we’ll send you a secure link to create a new password.
Q: Can I change or cancel my order after placing it?
A: Please email us immediately at 18055871599@163.com with your order number. We can often modify or cancel orders if they haven’t yet been processed for shipping.
Q: How can I contact customer service?
A: Reach us anytime at 18055871599@163.com. Please include your order number (if applicable) and a detailed description of your question or issue for faster assistance.
Q: Do you have a physical store?
A: We are an online-only retailer at this time. This allows us to offer fresher products, lower prices, and worldwide shipping directly to your door.
Still have questions? Email us at 18055871599@163.com and we’ll be happy to help.