Shipping policy
Global Shipping Policy Template
📦 Shipping & Delivery
1. Order Processing
• All orders are processed within 1-3 business days after payment confirmation
• Weekends and international public holidays are not counted as business days
• Custom-made products may require an additional 3-5 business days for production
2. Worldwide Shipping Service
We offer FREE worldwide shipping on all orders. The order total includes:
• Product cost
• Standard international shipping
• All destination duties, import taxes, and VAT (DDP Terms - Delivered Duty Paid)
Special Region Notes:
• A small number of remote countries/regions may incur additional shipping fees
• Any applicable fees will be automatically calculated and displayed at checkout based on the shipping address
• If additional fees apply to your region, the system will provide clear notification before order completion
3. Estimated Delivery Times
Delivery Region Standard Shipping Express Upgrade (if available)
North America 10-18 business days 5-8 business days
Europe 12-20 business days 6-10 business days
Asia 8-15 business days 4-7 business days
Oceania 15-25 business days 8-12 business days
Other Regions 18-30 business days 10-15 business days
Note: These are estimates only. Actual delivery times may vary due to customs inspections, seasonal peaks, and other factors.
🚚 Shipping & Tracking
1. Shipping Notification
• You will receive an email notification with a tracking number once your order ships
• Tracking information typically becomes available within 24-48 hours after shipment
• You can also view shipping details by logging into your account and checking "Order History"
2. Address Accuracy & Modifications
• Please ensure your shipping address is accurate
• To modify an address, contact customer service before your order is processed
• Shipping issues caused by incorrect addresses may incur additional fees for reshipment
3. Tracking Your Order
We partner with various logistics providers including:
• Global standard shipping: Postal networks, economy lines
• Express options: DHL, FedEx, UPS, and other international carriers
• The specific carrier is automatically selected based on the destination
📮 Receiving Packages & Issue Resolution
1. Package Receipt
• We recommend checking the external packaging for damage upon delivery
• If the package shows obvious damage, notify the delivery personnel before signing
• Some countries/regions may require recipients to pay minimal customs clearance handling fees (not duties)
2. Delivery Exceptions
Scenario 1: Delivery Delay
• If tracking shows no update for over 10 business days, contact us for assistance
• Delays may occur due to seasonal peaks, customs inspections, or weather conditions
Scenario 2: Damaged Package
• If you receive a damaged item, provide photographic evidence within 48 hours of receipt
• We will arrange a replacement or refund based on the specific situation
Scenario 3: Lost Package
• If tracking shows "delivered" but you haven't received it, first check with neighbors or building management
• Once confirmed lost, we will initiate an investigation and reship or refund your order
🌍 International Service Notes
1. Duties & Taxes Included
• We ship under DDP (Delivered Duty Paid) terms
• You will not need to pay any additional duties or import taxes upon delivery
• All applicable taxes and fees are included in your order total
2. Shipping Restrictions
• Due to international shipping regulations, some products cannot be shipped to certain countries
• Restricted items will be clearly marked on product pages
• If uncertain, please contact customer service before ordering
3. Remote Area Definition
• Islands, territories far from the mainland, special administrative regions
• Areas with limited logistics infrastructure
• The specific list is determined based on real-time data from our logistics partners
⏰ Value-Added Services (Where Available)
1. Expedited Shipping
• Express shipping options are available for select regions
• Available upgrades and associated costs will be displayed at checkout
• Expedited services typically reduce transit time by approximately 30-50%
2. Gift Services
• Free gift wrapping is available (please specify in order notes)
• Commercial invoices and price information can be removed upon request
• Personalized gift cards can be included
❓ Frequently Asked Questions
Q: Is shipping really free worldwide? Are duties included?
A: Yes. We use DDP shipping. Most regions enjoy free shipping with duties already paid. Only a very limited number of remote areas may incur additional shipping fees.
Q: How do I know if my area is considered "remote"?
A: After entering your complete address at checkout, the system will automatically calculate shipping costs. Any additional fees will be clearly displayed.
Q: Why are shipping times so long?
A: International shipping involves multiple stages including transit and customs clearance. We provide realistic estimates rather than carrier service promises.
Q: Can I track my package?
A: Yes. All orders include a tracking number after shipment. You can track your package through our website or the carrier's official site.
Q: What if customs requires additional documentation?
A: In such cases, our logistics team will proactively contact you for assistance. Please ensure your contact information is up-to-date.
📞 Shipping Customer Support
For any shipping-related inquiries, please contact our customer service team:
• Email: 18055871599@163.com
• Email Subject Format: Shipping Inquiry + Order Number
• Response Time: 24-48 hours (may be delayed on weekends)
• Please provide when inquiring: Order number, recipient name, detailed description of the issue
🔄 Policy Updates & Interpretation
• Last Updated: May 2024
• This policy may be updated based on adjustments with logistics partners
• Updated policies take effect immediately upon publication on our website
• Specific shipping terms are subject to the actual information displayed at checkout
Shopify Setup Recommendations:
1. Configure global shipping zones in Settings → Shipping and delivery
2. Set up free shipping countries/regions and create shipping profiles for specific areas
3. Add this Shipping Policy to your Policies page
4. Include duty-inclusive notices on product pages and at checkout
5. Consider using a "Duties & Taxes" app to implement DDP price display
This template has removed China-specific references, clearly states the global free shipping and duty-inclusive policy, and provides flexibility for setting shipping fees for remote regions. Would you like me to adjust any section further?